Owners Priority Reward Card - FAQs
BackWhat is the Owners’ Priority Rewards cash card?
A: The Owners’ Priority Reward cash card is a prepaid cash card and is an alternative to carrying cash on park. It is similar to a gift card to look at, which will enable you to pay for food and beverages in the clubhouse - plus you'll be part of an exclusive owner reward scheme with various promotions throughout the year. It is sometimes referred to us at a Loyalty Card.
How do I get my Owners’ Priority Rewards cash card?
A: Getting a card is simple. All new owners will automatically be sent their card to their park Sales Office after completion of the mandatory Aftersales Survey - please allow a couple of weeks for this to arrive.
If you haven't received your card within a couple of weeks please speak to a member of your holiday parks reception or sales team or e-mail loyaltycardhelp@parkholidays.com confirming your name, Customer Number (CUS******) and holiday park.
Remember to sign up to the Owners Area to find out the latest offers for your Owners Priority Reward cash card as well as what is happening on your park.
How do I activate my Owners’ Priority Rewards cash card?
A: Once you receive your card it will be ready to use straight away, with no activation required! You will receive an email from the TouchTopUp system once your loyalty card has been sent out to you. Registering for the system is completely optional, however it will give you the ability to manage your loyalty card online, from checking your balance to topping up and viewing previous transactions.
How to top-up your Owners’ Priority Rewards cash card?
A: You can top up your Owners’ Priority Rewards cash card at any till point on your park or by logging in at Touchtopup
You can top up your card at any till point at the park using cash or a debit/credit card. Alternatively, should you choose to register for the TouchTopUp system you will have the ability to top-up your card online. You will automatically receive an email from TouchTopUp inviting you to register once your card has been issued. If you have already signed up to the TouchTopUpSystem you can log in here.
Where can I use my Owners’ Priority Rewards cash card?
A: You can use your card at any till point on the park. Please note that cards must be present at the time of any purchase in order to receive any appropriate discount and that the loyalty card needs to be used as the payment method.
How to check your balance on your Owners’ Priority Rewards cash card?
A: You can check your balance at any till point on your park or by logging in at Touchtopup.
Is there minimum or maximum amount I can top-up my Owners’ Priority Rewards cash card?
A: There is no minimum or maximum amount.
I have a joint-ownership, can I request an Owners’ Priority Rewards cash card?
A: All owners will received one primary card, however if you require a second card on your account, you can request one by emailing loyaltycardhelp@parkholidays.com with your name, park and customer number.
What happens if I lose my Owners’ Priority Rewards cash card?
A: If you lose your card please contact loyaltycardhelp@parkholidays.com and a member of staff will contact you to arrange a replacement card. Your current balance will then be transferred to your new card. Please note that Park Holidays UK does not take responsibility for any cash spent on your card if lost or stolen. We advise that you treat the card as you would cash. If a card has recently been issued (within the last 12 months) a £5.00 replacement fee will be deducted directly from the card.
Can I use my Owners’ Priority Rewards cash card at any other park?
A: You can use your card on any Park Holidays UK Holiday Park.
Can I use my Owners’ Priority Rewards cash card to pay my Water/Rates/Pitch Fees etc?
A: No, you cannot use your Owners Priority Reward cash card to pay towards your Water, your Rates or Pitch Fees. However, it can be used towards gas bottles, electricity, the drain down service and some other park services. Please check with your Park Manager for full details.
What support can I get to manage my Owners’ Priority Rewards cash card?
A: There are several information points in and around the Park where you will be able to get support with using your card and your online facilities. You can also pop into any Reception or contact the General Manager for assistance. Alternatively, please email loyaltycardhelp@parkholidays.com with any further questions.